Configuration and Service Management - the ITIL Way
Sponsored by Serena and CA
There are various ways of looking at Configuration Management. The aim of
this seminar is to demonstrate how the discipline is viewed within the world
of ITIL (the Information Technology Infrastructure Library). ITIL is a set
of best practices standards for IT Service Management, created in response
to the growing dependence on Information Technology to meet business needs
and goals. ITIL provides businesses with a customisable framework of best
practices to achieve quality service and overcome difficulties associated
with the growth of IT systems.
Papers/presentations are now online (linked from presentation titles)
Thursday 14th April 2005
BCS London Office - Southampton Street
First Floor,
The Davidson Building,
5 Southampton Street
London WC2E 7HA
Cost:
£130 + VAT (BCS or CMSG members)
£170 + VAT (Non members)
£50 + VAT (Independent Consultants)
£20 (CMSG membership!)
PROGRAMME
09:30 – 10:00
Registration and Coffee
10:00
– 10:05
Pete Kostiuk (MISM), CCRM Manager, National Blood Service
A beginners guide to the IT Infrastructure Library (ITIL) view of
Configuration Management (using some examples currently in fashion), and
including a broader view in the light of new contractual requirements being
asked of Service Providers.
Steve has worked in Service Management for fourteen years, including
some of Europe's largest ITIL based projects. He is currently working on the
NHS NPfIT Programme.
10:50 –
11:20 TEA/COFFEE and NETWORKING
Mike will show how business change processes can
be linked to software changes, which in turn are traceable through the
Definitive Software Library to the CMDB.
Mike is a senior consultant at Serena
specialising in IT Service Management. He has over 20 years IT experience
spanning software development to IT process consultancy. Over the past
decade he has helped a number of large organisations to design, optimise and
automate their ITSM processes. He gained the ITIL Manager's Certificate in
1998.
This presentation will discuss the technical and
cultural challenges that can be experienced at the start of a journey
towards ITIL in a typical company that already has a large and well
established IT systems support set up. The talk looks at tackling these
challenges using Configuration Management at the heart of the strategy and
the importance of the underlying culture. The talk is of a light hearted but
instructive nature!
Cathy is an accredited ITIL Configuration
Management Practitioner and has been working in the Configuration and Asset
Management areas within BT for several years. She is Chair of UKCMG (the UK
Computer Measurement Group). She regularly presents papers at UK and
international conferences.
12:30 – 13:30
LUNCH and NETWORKING
13:30 –
14:00 Demonstration of Serena in the context of ITIL
14:00 –
14:45 Workshop - Getting Started in Configuration Management
Facilitator: David Cuthbertson, Director, Square Mile Systems Ltd
We will split into groups to discuss problems and present solutions to
the delegates.
David has over 14 years experience as Managing Director in two IT
service companies and has been a National Outsourcing Association Director
for two years. He is also a regular speaker on best practice for ITSMF, BCS,
IOD and is currently training to be an IOD Chartered Director. David is a
founding Director of Square Mile Systems who deliver best practice
infrastructure Management, and Gendata, a software development house for
asset management solutions.
14:45 –
15:15 TEA
/ COFFEE and NETWORKING
This talk will cover real experiences in breaking down the barriers
between different functions (silos) and moving to better ways of working.
Shirley delivers consultancy and education in service management and
configuration management across the life cycle. Shirley was author of the
ITIL configuration management chapter and represents the British Computer
Society on the BSI IT Service Management committee. She has helped many
organisations achieve significant quality improvements and reduce costs.
16:00 – 16:30 Panel Forum – Questions and Answers
The day’s Speakers
An open session to review the day.
16:30 – 16:35
SUMMARY and CLOSE
The Configuration Management Specialist Group provides a forum for
exchanging ideas, developing and promoting Change, Configuration Management
and Release Management best practices and standards including formal
accreditation and professional qualifications
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