CMSG Tools Fair Timetable

Thursday 15 June 2006

NB. Sessions and speakers may change.

Presentation Abstracts

Approaches for Tool Selection

This presentation will go through factors and case studies for good tool selection to support both service management and application development. The speakers will briefly discuss their own experiences of this process.

Touchpaper

This session will discuss the recent history and current status of change and configuration management, a practice that has recently come to prominence due in part to the relatively new impact of regulation on IT and the availability of technologies to support it. During the presentation we will outline how a new phase in the evolution of CMDBs is capable of delivering all the benefits of a mature change and configuration management system by creating a centralised and consolidated CMDB that utilises all existing investments in asset and CI management and tracking.

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Marval Software

Don Page

As Business Development Director of the Marval Group, and known as “The God Father of ITIL”, Don has been responsible for the design and implementation of some of Europe’s largest Service and Support operations. His straight talking, pragmatic and innovative approach has made him a world-renowned and respected industry figure. Don has been responsible for co-authoring several major service management publications, including co-author or both ITIL and ISO 20000.

In recognition of his commitment and service to the industry, Don received the prestigious ‘Lifetime Achievement Award’ from the international IT Service Management Forum (ITSMF).

Presentation

Don’s session will demonstrate how ITSM technology needs to embrace the practical needs of its user and the required benefits of the organisation. Don will present a case-study of how Marval’s ITSM tool (MSM) was instrumental in achieving its own ISO 20000 accreditation and meeting its IT Governance requirements.

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Square Mile Systems

(slides)

David Cuthbertson

David has over 14 years experience as Managing Director in two IT service companies and has been a National Outsourcing Association Director for two years. He is also a regular speaker on best practice for itSMF, BCS and IOD. David is a founding Director of Square Mile Systems who deliver best practice infrastructure Management, and Gendata, a software development house for asset management solutions. He is also the Chair of the BCS specialist groups for Service Management and for Data Centre Management.

Presentation

The Square Mile session will cover how to apply configuration management principles to the physical infrastructure – hardware, cabling, power, networks. For software to work well, the underlying hardware must be tightly controlled. Just like software CM, hardware CM needs process, a repository and a bit of enthusiasm – ideal for CM practitioners looking for their next challenge.

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FrontRange Solutions

Alastair Trower

EMEA Product Manager for FrontRange Solutions, Alastair has over 15 years experience within the IT Service Management and CRM industry. He started his customer service career giving BT customers advice on paying their bills. From this he moved to working on and managing the IT Helpdesk for the financial services organisation Clerical Medical. In 1997 he moved to FrontRange Solutions, starting out as a Sales Support Consultant, Sales Executive and became Product Manager in February 2002.

Presentation

Discover how integrating IP based communications improve service delivery to drive down costs and accelerate the ITIL process. Use skills based routing to stream line incident management resolution and reduce the number of calls to the first line by integrating web and voice self service. Find out how presence management can be used to accelerate the change and release management processes. Provide a voice self service option integrated to the business process engine for faster and accurate change management.

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Serena Software

Eddy Pauwels

Is Director of Product Marketing for Serena. Eddy has been in the software business for over 15 years. During his career he worked for companies like Trinzic Corp., Platinum Technology and Computer Associates which provided him with a broad background in IT, ranging from Application Lifecycle Management (Development, Modeling, Change and Process Management, Requirements Management) to Information Management (Business Intelligence and Data Warehousing).

The majority of his professional career he devoted to strategy, business development, technical advice, promotion and education of the product suites he was responsible for. Eddy holds a masters degree in computer science from the University of Brussels and lectures on the topic of Application and Product Life Cycle Management regularly.

Presentation

Organisations are constantly looking for ways to improve their business and reduce cost. As a result their IT departments are getting increasingly under pressure. This mainly because IT itself doesn't have a great track record on operating as a business. Often the IT department is not aligned with the business and effectiveness to change events is poor to say the least. This session will provide a new transformational approach for organisations to understand the nature and occurrence of change, orchestrate the processes needed to successfully embrace change, and guarantee their adoption within the organisation through proper enforcement. We will see this will require looking outside the boundaries of only ALM.

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MKS

Gerry Thompson

Gerry is Regional Sales Manager, Northern Europe for MKS.

Presentation

When one explores the challenges of driving efficiencies from existing operations in an organization, a glimpse "under the covers" quickly exposes a myriad of inconsistent processes. The effort to try and find commonalities and integrate these varied processes in a complex and diverse organization can be monumental. The IT operations of today's large organizations comprise of a variety of systems and environments hosting everything from the latest web application to legacy business applications. These applications are frequently dependent on one another to deliver the end services or products to the customer, and yet the development and delivery of these applications is often done using unique and mutually exclusive processes.

By integrating your Application Development and IT Operations teams and process, a co-existence and harmony is created, providing more traceability and accountability when the delivery of applications fails to meet stakeholder expectations.

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Aldon

Chris White

Chris is Director, Technical Engineering for Aldon.

Presentation

Given today's highly competitive and rapidly changing business environment, businesses need to be agile to stay ahead of the competition. For this to happen, IT must be aligned with business objectives. However, software projects are typically late, over budget, under-featured, and lacking in quality.

Application Lifecycle Management (ALM) can help IT improve visibility, predictability, and quality of software projects. The primary components of ALM are Software Configuration Management, Deployment, and Change Management. These components combine to provide process visibility, remove complexity, manage development processes and organize change management. The result is consistent, repeatable processes and reduced cycle times which provide predictable delivery of software projects with improved quality. These factors combine to improve business agility and business efficiency by allowing successful, and timely, implementations of software projects.

In this presentation you will learn how to achieve business agility with Application Lifecycle Management.

CA

Peter Gooch

Peter has many years within the application development area, specialising within Project Portfolio Management, and has helped many new and growing companies define and implement PPM methodologies and solutions. He is a CA Senior Consultant within the CA BSO Division.

Keith Allen

Keith like Peter has many years with the IT environment. Keith has many years experience within the application change management area, covering many platforms, and development life cycle methodologies. Keith has presented at many BCS and other leading events on Application change management and related topics, and is also a CA Senior Consultant within the CA BSO Division.

Presentation

This paper fully demonstrates the end-to-end Application Change Request to Deployment methodology with the usage of CA solutions from Service desk through to Project Portfolio Management with full integration with Enterprise Software Change Management. The paper will take a ‘User’ from raising an initial ‘New Application’ request right though from project management analysis, linking directly with operations Service desk areas. As the application project is moved through the total Application Development Life Cycle, integration with the CA Software Change Management solution is described.

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