An Insight into Configuration Management in ITIL V3
Thursday 11th October 2007
Presented by Shirley Lacy, Director of ConnectSphere and Author of the
ITIL V3 Service Transition book with Ivor Macfarlane.
Shirley's Slides are available here
Shirley will cover what aspects have changed in ITIL V3 and why, together
with the benefits that you can achieve by adopting the updated practices.
Shirley Lacy is an international authority on configuration management
across the life cycle. She was the author of the OGC ITIL (V2) Service
Support chapter on Configuration Management and is a member of the British
Standards committee for developing the ISO/IEC 20000 IT Service Management
standard. For ITIL V3 she was the author of the Service Transition book with Ivor Macfarlane.
She is a director of ConnectSphere, a consultancy and education company
that specialises in service management and configuration management
solutions. Shirley has extensive experience in service and process
improvement across a range of industries and has managed many change,
configuration and release management implementations. Shirley is the Vice
Chair of the BCS CMSG.
Time and Location
The presentation takes place at 18.00 at the BCS London Office, 5
Southampton Street. The meeting is free. You may apply to join the CMSG at the meeting.
Places must be pre-booked for security and catering purposes - please use
Online Registration form.